Privacy Policy
Our commitment to privacy
Eichrom Technologies LLC and subsidiaries Nuclear Power Outfitters LLC & NPO Europe SAS, (collectively “Eichrom”) is committed to protecting your privacy. This Privacy Policy documents the manner in which we collect, use, maintain and disclose information collected from individuals.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, receipt of business cards or face-to-face communication; telephone, fax and email correspondence in connection with routine business activities; when individuals visit our website (Visitors), subscribe to the newsletter, or carry out an e-commerce transaction. The types of personally identifiable information we collect include, as appropriate, name, employer name, job function/title, email address, mailing address, phone and/or fax number, and credit card numbers.
We will collect personal identification information from Visitors to our website (Site) only if they voluntarily submit such information to us. Visitors may access our Site anonymously, this may prevent them, however, from engaging in certain Site-related activities.
Non-personal identification information
We may collect non-personal identification information about Visitors whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system, the Internet service provider(s) utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance Visitor experience. Visitor’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Visitor may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Eichrom may collect and use individuals’ personal information for the following purposes:
- To process e-commerce transactions
- To inform you of product recalls, quality alerts, issues with a specific order, improvements to existing products, discontinued products, or new products that are available.
- To improve customer service – Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To improve our Site – We may use feedback you provide to improve our products and services.
- To send periodic emails – We may use the email address to respond to your inquiries, questions, and/or other requests. If a Visitor decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the Visitor would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or Visitor may contact us via the means indicated at the end of this privacy policy.
Where we store your information
Personal information we collect from individuals is stored in analog files on our premises, on electronic servers on our company premises, and on servers controlled by third parties who provide Eichrom with IT support services and cloud-based software solutions. Eichrom’s local servers are backed-up daily to secure servers at a remote location in the United States. Access to Eichrom’s premises in the United States is controlled at all times. The US premises are under 24 hours video surveillance and a remotely monitored security system.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site or on our company servers.
Credit card numbers are not stored in electronic or analog form. All credit card numbers collected are shredded after order processing.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent personal identification information with/to others. We may share generic aggregated demographic information not linked to any personal identification information regarding Visitors and other individuals with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Site Visitors may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.
Changes to this privacy policy
Eichrom maintains the right to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using Eichrom’s Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.
Eichrom Technologies LLC & Nuclear Power Outfitters LLC
1955 University Lane
Lisle, IL 60532 USA
+1-630-963-0320
info@eichrom.com
NPO Europe SAS
119 Rue du Temple de Blosne
35136 St. Jacques de la Lande
FRANCE
+33 (0)2.99.83.56.40
npoeurope@eichrom.com
This document was last updated on September 24, 2018.